A hospital network faced challenges with declining patient visits and engagement. The need arose to better understand patient behaviors, predict their needs, and improve follow-up appointments.
Tracking patient preferences and gaining insights into the patient journey across various departments proved difficult, leading to missed opportunities for follow-up appointments and a potential impact on patient retention.
The hospital sought to address these challenges through the implementation of Multiplier AI’s Patient Intelligence Platform. This platform provided real-time insights into patient behaviors and preferences, integrating data from various hospital systems, including HIS/EMR, labs, and pharmacies. By using AI to predict the "next best action" for each patient, the platform sent personalized reminders, encouraging follow-up appointments and fostering increased engagement.
The hospital experienced a 21% growth in new patient footfall, leading to increased overall patient engagement.
The platform boosted patient loyalty by 32%, thanks to personalized outreach.
As a result of this solution, the hospital saw a notable improvement in appointment revisits, enhanced patient loyalty, and an increase in new patient footfall, strengthening overall patient retention and engagement without compromising the quality of care.
